Customer Relations Officer · Noida

What You'll Do

• Developing and sustaining solid relationships with prospective students and company stakeholders.

• End to end process flow management and process flow covering (Calling, Chats, Emails & Data management).

• Handling inbound queries from multiple channels, including telephone, email, and web chat.

• Understanding of documentation and VISA process and more

• Making outbound calls to convert prospective student leads into applications for study.

• Ensure customer data is recorded accurately and in a timely fashion into all appropriate systems.

• Support the development of the student journey by identifying and reporting back on issues and trends.

• Cross selling our products.

• Inbound outbound sales.
  

What You'll Bring

• Fluency in written and spoken English is essential, and proficiency in other languages is a plus.

• Proven self-starter and problem solver.

• 4-8 years of hands on experience on sales.

• Must be deadline driven and goal oriented.

• A positive attitude and customer focused approach.

• Ability to act with tact, good judgment, and discretion.

• Excellent interpersonal, oral, and written communication skills; ability to effectively communicate and interact with all individuals with integrity, empathy and sincerity.

• Ability to work as part of a team and to work well under pressure with minimum supervision.

• Good Communication skills

• Professional email writing Skills