Back Office Executive · Pune

Experience Required:

• Minimum 1+ year of experience in International Customer Support (Voice Process)

• Freshers with excellent communication skills may also be considered
  

Key Requirements:

• Strong verbal and written English communication skills

• Experience handling international customers (US/UK/AU process preferred)

• Ability to resolve customer queries effectively and professionally

• Good listening skills and problem-solving ability

• Willingness to work in rotational shifts
  

Roles & Responsibilities:

• Handle inbound/outbound customer calls

• Address customer queries, complaints, and requests

• Provide accurate information and timely resolutions

• Maintain high levels of customer satisfaction

• Document customer interactions accurately in the system