Experience Required:

<ul>
<li style="margin-left:0px;">Minimum 1+ year of experience in International Customer Support (Voice Process)</li>
</ul>

<ul>
<li style="margin-left:0px;">Freshers with excellent communication skills may also be considered </li>
</ul>
Key Requirements:

<ul>
<li style="margin-left:0px;">Strong verbal and written English communication skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience handling international customers (US/UK/AU process preferred)</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to resolve customer queries effectively and professionally</li>
</ul>

<ul>
<li style="margin-left:0px;">Good listening skills and problem-solving ability</li>
</ul>

<ul>
<li style="margin-left:0px;">Willingness to work in rotational shifts </li>
</ul>
Roles &amp; Responsibilities:

<ul>
<li style="margin-left:0px;">Handle inbound/outbound customer calls</li>
</ul>

<ul>
<li style="margin-left:0px;">Address customer queries, complaints, and requests</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide accurate information and timely resolutions</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain high levels of customer satisfaction</li>
</ul>

<ul>
<li style="margin-left:0px;">Document customer interactions accurately in the system</li>
</ul>

Back Office Executive

India

Experience Required: Minimum 1+ year of experience in International Customer Support (Voice Process) Freshers with excellent communication skills may also be considered Key Requirements: Strong verbal and written English communication skills Experience handling international customers (US/UK/AU process preferred) Ability to resolve customer queries effectively and professionally Good listening skills and problem-solving ability Willingness to work in rotational shifts Roles &amp; Responsibilities: Handle inbound/outbound customer calls Address customer queries, complaints, and requests Provide accurate information and timely resolutions Maintain high levels of customer satisfaction Document customer interactions accurately in the system

Back Office Executive · Mumbai

Job highlights

Skillset required

Job Description

Job Description for Back Office Executive

More at WNS