Software Engineer Service Now · Hyderabad

Software Engineer Service Now CMDB Developer (Hyderabad) is a customer-facing opportunity based in Hyderabad, India.

Client: TCS Payroll: VARITE INDIA PVT LTD Note: Moved to direct TCS payroll after 3-6 months, subject to BGV report Clearance. Note: You can share the updated cv and UAN History or one payslip of the latest two years of exp to process the profile without any delay( Mail : ).

Key Responsibilities

• Client: TCS Payroll: VARITE INDIA PVT LTD Note: Moved to direct TCS payroll after 3-6 months, subject to BGV report Clearance
• Note: You can share the updated cv and UAN History or one payslip of the latest two years of exp to process the profile without any delay( Mail : )
• ( Verification of the UAN History or one payslip is to avoid fake profiles) Requirement: Servicenow CMDB Exp: 4+ Years Location: Any TCS location in INDIA (WFO) Max Budget: 24LPA Max NP: Serving within 30days ServiceNow JD \"Robust ServiceNow platform expertise (CMDB, Discovery, Service Mapping, IntegrationHub) Deep understanding of CMDB architecture, data models, and governance Hands-on experience with CSDM (Common Service Data Model) Experience with data ingestion, ETL, reconciliation, and normalization in ServiceNow Workflow development (Flow Designer, Business Rules, Script Includes) Integration experience (APIs, MID Server, external data sources) Reporting and dashboard development in ServiceNow Strong knowledge of application portfolio and business service modeling Scripting knowledge (JavaScript within ServiceNow)\"
• Handle incoming issues for Software Engineer Service Now CMDB Developer (Hyderabad) workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.