Customer Experience (Program M · Hyderabad

Zaggle Prepaid is a leading fintech enterprise providing automated spend management, corporate card solutions, and customer engagement programs to businesses across India.

Responsibilities

• Assist in planning, executing, and tracking key Customer Experience (CX) program initiatives.
• Monitor project timelines, milestones, and deliverables across cross-functional teams.
• Coordinate regular project check-ins, document meeting minutes, and track follow-up action items.
• Gather and evaluate customer feedback and service metrics to identify areas for operational improvement.
• Track operational efficiency metrics and assist in generating departmental performance dashboards.
• Support process documentation and workflow mapping to enhance customer satisfaction.
• Collaborate with customer support, operations, and product teams to drive program objectives.
• Maintain centralized program documentation, project trackers, and operational guidelines.
• Prepare weekly and monthly progress presentations and reports for CX leadership.
• Follow up with team leads and internal stakeholders to resolve project bottlenecks.
• Help implement CX tool enhancements and best practices across daily workflows.
• Support ad-hoc research and operational tasks aligned with strategic business initiatives.