Credit & Debit Card Operations · Hyderabad

Credit & Debit Card Operations Manager US Banking Domain Hyderabad 10Plusyrs is a delivery-focused opportunity based in Hyderabad, India.

Career Opportunity | Credit & Debit Card Operations Manager | US Banking Domain Location: Hyderabad Experience: 10 to 16 Years Salary: Up to 18 LPA Qualification: Any Graduate Notice Period: Immediate Joiners or Up to 15 Days Preferred Shift: US Shift Role Summary We are seeking an experienced Card Operations Manager to lead end-to-end Credit and Debit Card Operations within the US Banking domain. The ideal candidate will possess strong expertise in card lifecycle management, transaction processing, billing, disputes, risk controls, compliance, and operational leadership.

Key Responsibilities

• Career Opportunity | Credit & Debit Card Operations Manager | US Banking Domain Location: Hyderabad Experience: 10 to 16 Years Salary: Up to 18 LPA Qualification: Any Graduate Notice Period: Immediate Joiners or Up to 15 Days Preferred Shift: US Shift Role Summary We are seeking an experienced Card Operations Manager to lead end-to-end Credit and Debit Card Operations within the US Banking domain
• The ideal candidate will possess strong expertise in card lifecycle management, transaction processing, billing, disputes, risk controls, compliance, and operational leadership
•   Key Responsibilities Manage end-to-end Credit & Debit Card Operations Oversee card issuance, activation, renewals, replacements, and closures Monitor transaction processing, billing, settlements, and reconciliations Manage chargebacks, disputes, fraud investigations, and customer escalations Lead, mentor, and develop operational teams to achieve SLA, KPI, and quality targets Ensure adherence to compliance, risk management, and regulatory requirements Conduct operational reviews, audits, and quality assurance activities Drive continuous improvement initiatives and process optimization Collaborate with Risk, Compliance, Technology, Operations, and Business teams Prepare management reports, dashboards, and performance metrics   Required Skills & Experience 10+ years of experience in Credit Card Operations, Debit Card Operations, Banking Operations, or Financial Services Strong knowledge of Card Lifecycle Management Expertise in Transaction Processing, Billing, Settlements, and Reconciliations Experience handling Disputes, Chargebacks, Fraud Operations, and Risk Controls Team Management and People Leadership experience Stakeholder Management an
• Own day-to-day Credit & Debit Card Operations Manager US Banking Domain Hyderabad 10Plusyrs workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.