Admin Manager · Mumbai

Key Responsibilities

• Goods Receiving (GRN): Ensure accurate and timely inward processing of merchandise, SOP compliance, and proper documentation to support store availability.

• Customer Order Delivery (FSD): Oversee end-to-end picking, packing, and dispatch processes for customer orders to ensure OTIF (On Time In Full) deliveries and minimize returns.

• Checkout & Billing Operations: Monitor POS systems, billing accuracy, queue times, and cashier performance to ensure smooth and efficient customer transactions.

• Front Office Management: Supervise customer service desks, grievance resolution, exchanges/returns, and ensure a seamless walk-in customer experience.

• Facility & Infrastructure Oversight: Ensure maintenance, housekeeping, utilities, and vendor services are executed with high standards of hygiene, safety, and reliability.

• CRM & Acquisition Support: Work closely with CRM teams to facilitate KYC processes, resolve onboarding queries, and support conversion of walk-in prospects.

• Process Discipline & Audit Readiness: Drive operational compliance, documentation hygiene, and preparedness for internal and external audits.

• Team Management & Development: Lead cross-functional admin teams, drive productivity, SOP adherence, and a culture of service excellence.

• Reporting & Improvement: Generate actionable MIS reports, track KPIs, identify gaps, and implement corrective measures to improve operational efficiency.
  

Key Skills & Competencies

• Goods Receiving & Logistics Coordination

• Checkout & POS Management

• Customer Service & Front Office Operations

• Facility Management & Vendor Handling

• Team Leadership & Performance Management

• Inventory Control & Shrinkage Management

• Process Compliance & SOP Adherence

• MIS Reporting & Data Analysis