Principal Software Engineer — · Noida

Principal Software Engineer — Backend & Infrastructure - Noida / Bengaluru is a delivery-focused opportunity based in Noida, India.

We help enterprise contact centers understand every customer conversation — using speech AI, NLP/NLU, and retrieval systems to turn millions of unstructured interactions into decisions businesses can act on. Why this role exists We're at the scaling inflection point.

Key Responsibilities

• We help enterprise contact centers understand every customer conversation — using speech AI, NLP/NLU, and retrieval systems to turn millions of unstructured interactions into decisions businesses can act on
• Why this role exists We're at the scaling inflection point
• The systems that carried us from Series A to Series C won't carry us to the next stage, and we need someone to own that transition — not just build inside it
• Design, build, and improve software systems that support the goals of the Software Engineer — Backend & Infrastructure - Noida / Bengaluru function.
• Translate product or business requirements into clean, maintainable technical solutions.
• Write high-quality code with appropriate testing, code review, and documentation discipline.
• Collaborate with product, design, QA, and peer engineers to deliver reliable releases.
• Investigate bugs, performance issues, and production risks with a strong root-cause mindset.
• Improve system reliability, observability, and maintainability through thoughtful engineering decisions.
• Contribute to architecture and implementation discussions with pragmatic technical trade-offs.
• Break down complex work into clear milestones and communicate status transparently.
• Refactor and simplify existing code where it improves long-term velocity and quality.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in computer science, engineering, or a related field.
• Strong coding fundamentals with attention to reliability, performance, and maintainability.
• Experience working with code reviews, testing practices, and collaborative delivery workflows.
• Ability to break down ambiguous problems into clear technical solutions.
• Comfort partnering with cross-functional teams in iterative product or platform environments.
• Strong debugging, communication, and ownership skills across the software lifecycle.

Applications should be submitted through the listed apply link.