Key Responsibilities: 
<ul>
<li style="margin-left:0px;">Handle customer inquiries via phone in a professional and courteous manner. </li>
<li style="margin-left:0px;">Provide accurate information about products, services, and policies. </li>
<li style="margin-left:0px;">Resolve customer complaints and issues efficiently and empathetically. </li>
<li style="margin-left:0px;">Maintain records of customer interactions and transactions. </li>
<li style="margin-left:0px;">Follow communication scripts and standard operating procedures. </li>
<li style="margin-left:0px;">Escalate unresolved issues to the appropriate department. </li>
<li style="margin-left:0px;">Meet daily and monthly call targets and quality benchmarks. </li>
</ul>
<h3 style="margin-left:0px;">Requirements </h3>
<ul>
<li style="margin-left:0px;">Experience of 0-2 year in a domestic call center </li>
</ul>
Qualifications: 
<ul>
<li style="margin-left:0px;">Minimum graduate </li>
<li style="margin-left:0px;">Proficiency in Hindi and/or regional languages; basic English communication skills. </li>
<li style="margin-left:0px;">Prior experience in a call center or customer service role is an advantage. </li>
<li style="margin-left:0px;">Good listening skills and patience. </li>
<li style="margin-left:0px;">Ability to work in a fast-paced environment. </li>
<li style="margin-left:0px;">Basic computer knowledge (MS Office, CRM tools) </li>
</ul>

Customer Care executive

India

Key Responsibilities: Handle customer inquiries via phone in a professional and courteous manner. Provide accurate information about products, services, and policies. Resolve customer complaints and issues efficiently and empathetically. Maintain records of customer interactions and transactions. Follow communication scripts and standard operating procedures. Escalate unresolved issues to the appropriate department. Meet daily and monthly call targets and quality benchmarks. Requirements Experience of 0-2 year in a domestic call center Qualifications: Minimum graduate Proficiency in Hindi and/or regional languages; basic English communication skills. Prior experience in a call center or customer service role is an advantage. Good listening skills and patience. Ability to work in a fast-paced environment. Basic computer knowledge (MS Office, CRM tools)

Customer Care executive · Hyderabad

Job highlights

Skillset required

Job Description

Job Description for Customer Care executive

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