Job ID · 17152
Complaints Administrator · Hyderabad
Wise · Wise
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Job highlights
Designation Offered
Complaints Administrator
Job Role
Database Administrator
Department
Administration & Office Management
Job Type
Fulltime
Salary
8.00Lacs
Experience
1–3 years
Job Location
Hyderabad
Education
Bachelors/Undergraduate Degree
Posted by
Wise
Posted On
2 May 2026
Valid until
1 Jul 2026
Skillset required
Customer SatisfactionTrainingNetworkTeam Player
Job Description for Complaints Administrator
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Administration & Office Management
About Wise
Wise is a global technology company, building the best way to move and manage the world’s money.
Job Description
The Complaints team ensures we treat customers fairly and protect the company from risk.
- Handle customer complaints efficiently and effectively.
- Ensure compliance with regulatory obligations in complaints handling.
- Document and track complaints and resolutions.
- Collaborate with teams to improve customer experience.
- Provide feedback to management on recurring issues.
- Assist in training staff on complaints handling procedures.
- Maintain a customer-centric approach in all interactions.
- Analyze complaint trends and suggest improvements.
- Support the development of customer service policies.
- Participate in team meetings and contribute ideas.