Operations Manager · Bengaluru

Key Responsibilities

1. Content Operations & Delivery

• Own end-to-end content operations including planning, production, publishing, and lifecycle management

• Ensure timely delivery of academic and non-academic content across platforms (video, live classes, practice, assessments, etc.)

• Drive standardization of content workflows, SOPs, and quality benchmarks

2. Process & Scale

• Design and optimize scalable operational processes for high-volume content creation

• Identify bottlenecks and implement automation, tools, and best practices

• Ensure operational readiness for new launches, subjects, and formats

3. Team Leadership

• Lead and mentor large cross-functional teams including content ops, scheduling, QC, and vendor partners

• Build a high-performance culture focused on accountability, efficiency, and quality

• Collaborate closely with academic, tech, product, and marketing teams

4. Quality & Compliance

• Own content quality metrics and review mechanisms

• Ensure compliance with academic standards, brand guidelines, and platform requirements

• Drive continuous improvement through data and feedback

5. Stakeholder & Vendor Management

• Act as the primary ops stakeholder for leadership and cross-functional teams

• Manage external vendors, freelancers, and production partners

• Control budgets, costs, and operational KPIs

6. Data & Reporting

• Track operational KPIs such as TAT, utilization, quality scores, and cost efficiency

• Present insights, risks, and action plans to senior leadership
  

Requirements

• 4-8 years of experience in operations, content operations, or program management

• Strong experience in Ed-Tech, digital content, or online learning ecosystems

• Proven ability to manage large teams and complex workflows

• Excellent problem-solving, stakeholder management, and decision-making skills

• High comfort with data, dashboards, and operational metrics

• Experience working in fast-paced, scaling organizations