Field Service Technician · Delhi

Teachmint is an education technology platform enabling schools and educators with digital infrastructure and classroom solutions.

Key Responsibilities

• Execute on-site installation, cabling, and calibration of interactive panels and educational hardware across Delhi NCR.
• Diagnose and troubleshoot hardware, firmware, and network connectivity problems reported by schools.
• Carry out regular preventive maintenance schedules across partner institutions to prevent downtime.
• Manage spare part inventory and replace defective components in compliance with warranty guidelines.
• Train school administrators and teachers on utilizing installed digital classroom tools effectively.
• Log detailed service reports, ticket statuses, and client sign-offs in the ticketing portal.
• Escalate unresolved or critical technical challenges to Tier-2 support and product engineering teams.
• Ensure fast turnaround times to meet established customer satisfaction and SLA benchmarks.
• Inspect on-site electrical and network setups to guarantee compatibility with Teachmint hardware.
• Provide regular status reports and field feedback to the regional operations supervisor.