Operations Manager · Bengaluru

Key Responsibilities:

• Review, evaluate, and approve complex and non-standard deals across PMPs based campaigns, strategic partnerships, and enterprise agreements.

• Ensure pricing, margins, discounts, rebates, and incentives align with company guardrails.

• Drive consistency in deal frameworks across regions and business units.

• Partner closely with Sales to structure strategic deals that balance revenue growth and profitability.

• Work with RevOps to ensure accurate documentation and system alignment (SFDC, BI tools, pricing trackers).

• Interface with Product and Operations for feasibility validation and operational impact assessment.

• Conduct deal-level P&L analysis including margin, cost allocation, rebates, tech fees, and platform costs.

• Model revenue scenarios and long-term account value.

• Identify revenue leakage risks and ensure proper controls.

• Review historical performance data to inform deal decisions.

• Define and continuously improve Deal Desk SOPs and approval workflows.

• Reduce deal scale turnaround time (TAT) without compromising governance.

• Implement deal approval matrices and automated workflows in SFDC.

• Maintain clean documentation and audit trails for compliance.

• Establish standardized pricing templates and commercial playbooks.

• Track discount trends, margin erosion, exception frequency, and revenue impact.

• Provide regular reporting to leadership on deal quality and profitability metrics.

• Identify patterns in pricing pressure and propose a corrective strategy.

• Drive data-backed commercial decision-making.

• Foster a culture of disciplined, data-driven deal execution.

Requirements:

• 8+ years of experience in programmatic operations, campaign management, or ad operations, preferably with global adtech exposure.

• Strong expertise in PMPs, Private Auctions, Brand IOs, and campaign setup workflows across DSPs (DV360, TTD, Xandr, Beeswax).

• Advanced proficiency in Excel, SQL, and BI/reporting tools (Looker, Tableau, Power BI).

• Demonstrated ability to analyze campaign data, detect anomalies, and communicate insights effectively.

• Strong grasp of creative QA, pacing, inclusion logic, and deal health optimization.

• Excellent stakeholder management across Sales, CSMs, Product, and HQ Ops teams.

• Ability to work across multiple time zones and ensure operational continuity between North America and India HQ.

• Proven track record in mentoring, training, and enabling new hires in ad operations or analytics.

• High attention to detail, a structured problem-solving approach, and a passion for operational excellence.