Service and Operations Manager · Jaipur
Equitas Small Finance Ltd · Equitas Small Finance Ltd
Explore more opportunities at Equitas Small Finance Ltd.
See open rolesJob highlights
Designation Offered
Service and Operations Manager
Job Role
Operations Manager
Department
Customer Support
Job Type
Fulltime
Salary
9.00Lacs
Experience
6–10 years
Job Location
Jaipur
Education
Bachelor's Degree
Posted by
Equitas Small Finance Ltd
Posted On
24 Aug 2026
Valid until
23 Oct 2026
Skillset required
Job Description for Service and Operations Manager
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Equitas Small Finance Bank is hiring a Service and Operations Manager to supervise branch operations, audit compliance, and customer service delivery.
Key Responsibilities
- Manage overall branch service operations and daily transactional workflows.
- Drive branch-level CASA NTB accounts, AMB growth, and recurring deposits.
- Cross-sell third-party products including life insurance, general insurance, and mutual funds.
- Oversee locker allocation, credit card issuance, and gold loan disbursements.
- Maintain First Time Right (FTR) benchmarks and optimize branch service TAT.
- Ensure stringent compliance with banking regulations and internal audit standards.
- Expedite Current Account (CA) opening TAT across physical and digital channels.
- Investigate and resolve customer complaints with effective root-cause fixes.
- Supervise branch cash management, vault operations, and security protocols.
- Train and guide branch staff on operational policies and compliance mandates.
About this opening
Equitas Small Finance Ltd is hiring a Operations Manager in the Customer Support team based in Jaipur.
This role is fulltime, flexible, 6–10 years experience, ₹6 lakh–₹9 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Operations, Revenue, Audit, Compliance, Customer Complaint. Apply directly through UnoJobs to keep your application visible to Equitas Small Finance Ltd without bouncing across multiple sites.
- Role
- Operations Manager
- Department
- Customer Support
- Location
- Jaipur
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹6 lakh–₹9 lakh per year
Explore similar searches
Use these category pages to compare nearby roles, cities, and salary benchmarks before you apply.
Operations Manager jobs in other cities
Other roles in Jaipur
Customer Support hiring in Jaipur
Job hubs near Jaipur
More at Equitas Small Finance Ltd
Every opening, one place. No noise—just what's hiring now.
All Equitas Small Finance Ltd careers