Business Development · Mumbai

Job Responsibilities

Client Acquisition & Business Development

• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.

• Should be well versed BPO Operations / technology in B2C Services selling.

• Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities.

• Build the sales pipeline at all stages of the sales process and actively managing the pipeline to achieve success.

• Prospect, qualify, prove, and close stages of the sales process.

• Apply a consultative solution-sales approach and tailor presentations and conversations to the specific needs of the individual prospects.
  

Client Relationship & Account Mapping

• Maintain and leverage on alliances and relationships, to further the organizations interest develop and review strategies to enhance client retention

• Complete account mapping & potential, competition mapping, procurement mapping

• Relationship management account level - Sales, Marketing, Procurement engage with multiple stake holders for incremental / additional business opportunity within the same account existing relationship management. Biz retention, continuity & ramp up

• Client escalation management
  

Sales Deliverables

• Diversifying current customer portfolio w.r.t industry and acquiring new clients

• Increase revenue growth, Retention rate, and relationship growth in Key accounts

• Business achievement as per plan( Revenue, Gross Margin)

• Ensure business continuity & growth from the account
  

Internal Alignments & Account Management

• Ability to close deals and meet the sales targets independently

• Comply with documentation requirements to be an active supplier ( PO/ Agreement validity etc.)

• Ensure timely redressal of issues between Client & Athena Delivery team and resolve escalations

• Devise strategies to improve on TATs on payments and collections

• Create client and business impact through various innovative channels guide team members in change-management and customer engagement techniques
  

Job Requirement

• Minimum of 12+ years of professional work experience in B2C sales, business development, and client acquisition at a senior / leadership level in outsourcing / BPO industry.

• Has exposure on the BPO Operations / Technology

• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds.

• Independent critical thinking and creative problem-solving skills.

• Adequate exposure to technology / tools as an integral part of the sales process.

• Comfort with ambiguity and ability to navigate uncertainty.

• Bachelors degree required; MBA preferred.