IT Support Specialist · Kolkata

Cognizant is looking for IT Support Specialists to assist with technical issues and support.

Responsibilities:

• Provide technical support to end-users for hardware and software issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Document and track support requests using ticketing systems.
• Assist in the setup and configuration of IT equipment.
• Maintain inventory of IT assets and supplies.
• Collaborate with IT teams to improve support processes.
• Conduct training sessions for end-users on IT tools and systems.
• Stay updated on new technologies and best practices in IT support.
• Participate in IT projects and initiatives as needed.
• Ensure compliance with IT policies and procedures.