Night Support Engineer · Kolkata

Codezin Technology Solutions is a digital engineering and technology services firm providing software development and managed IT support services to global enterprises.

Key Responsibilities

• Provide first-line technical support and resolve system issues during scheduled night shift hours.
• Monitor production servers, application health, and network connectivity using infrastructure monitoring tools.
• Acknowledge, log, categorize, and prioritize customer support tickets adhering to established SLAs.
• Diagnose and troubleshoot hardware, software, configuration, and connectivity issues systematically.
• Escalate critical and unresolved technical incidents to senior engineering teams with clear issue summaries.
• Execute routine overnight maintenance tasks, automated batch scripts, and data backup procedures.
• Communicate incident updates, downtime notices, and resolution status to end-users and stakeholders.
• Document recurring issues, standard solutions, and troubleshooting workflows in the internal knowledge base.
• Conduct regular health checks on deployment environments to verify service availability.
• Collaborate with cross-functional technical teams to identify and address systemic application errors.
• Prepare detailed shift transition logs and conduct seamless handovers with the incoming daytime support team.