Digital Marketing Customer Suc · All India

Digital Marketing Customer Success Manager is a customer-facing opportunity based in All India, India.

Its solutions are designed to reduce manual tasks, streamline communication across multiple channels, and improve customer experience while driving lead generation, conversions, and retention. By leveraging automation and AI, it enables businesses to manage interactions, capture and nurture leads, and handle operations more efficiently, ultimately supporting growth and allowing teams to focus on higher-value activities.

Key Responsibilities

• Its solutions are designed to reduce manual tasks, streamline communication across multiple channels, and improve customer experience while driving lead generation, conversions, and retention
• By leveraging automation and AI, it enables businesses to manage interactions, capture and nurture leads, and handle operations more efficiently, ultimately supporting growth and allowing teams to focus on higher-value activities
• This is not a traditional support-focused CSM role
• Handle incoming issues for Digital Marketing Customer Success Manager workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.