Customer Support Representativ · Mumbai City

Customer Support Representative is a customer-facing opportunity based in Mumbai City, India.

Customer Service Executive Location: Malad , Thane , Airoli, Vikhroli, Mumbai Shift Day shift ( any 9 hrs in a day ) US shift ( 5:30 pm - 10 am any 9hrs) UK shift ( 11:30 am - 2 am any 9hrs) AUS shift ( 2:30 am - 3:30 pm any 9hrs) Eligibility Graduate Freshers Can Apply Experienced Candidates Welcome Salary Package Freshers: 14,000month Experienced Candidates: 50,000month   Requirements Excellent Communication Skills Customer Service Orientation Willingness to Work in Rotational Shifts Willing to work for night shift. Benefits One-Way Cab Facility Provided by the Company Growth Opportunities Professional Work Environment Apply Now!

Key Responsibilities

• Customer Service Executive Location: Malad , Thane , Airoli, Vikhroli, Mumbai Shift Day shift ( any 9 hrs in a day ) US shift ( 5:30 pm - 10 am any 9hrs) UK shift ( 11:30 am - 2 am any 9hrs) AUS shift ( 2:30 am - 3:30 pm any 9hrs) Eligibility Graduate Freshers Can Apply Experienced Candidates Welcome Salary Package Freshers: 14,000month Experienced Candidates: 50,000month   Requirements Excellent Communication Skills Customer Service Orientation Willingness to Work in Rotational Shifts Willing to work for night shift
• Benefits One-Way Cab Facility Provided by the Company Growth Opportunities Professional Work Environment Apply Now!
• Handle incoming issues for Customer Support Representative workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.
• Balance responsiveness with prioritization when multiple tickets or escalations land simultaneously.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.