BPS - Voice Assistant Manager- · Noida
Sopra Steria India · Sopra Steria India
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Job highlights
Designation Offered
BPS - Voice Assistant Manager-
Job Role
BPS - Voice Assistant Manager-
Department
Business Operations
Job Type
Fulltime
Salary
8.00Lacs
Experience
3–6 years
Job Location
Noida
Education
Masters/Post Graduation Degree, Bachelors/Undergraduate Degree
Posted by
Sopra Steria India
Posted On
18 May 2026
Valid until
17 Jul 2026
Skillset required
Job Description for BPS - Voice Assistant Manager-
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Company Overview: Sopra Steria is a major tech player in Europe, recognized for its consulting and digital services.
Key Responsibilities:
- Ensure end-to-end delivery of assigned processes/services in line with contractual SLAs and KPIs.
- Monitor performance dashboards and take proactive corrective actions for any deviations.
- Manage volume fluctuations, staffing plans, and workload redistribution to meet delivery commitments.
- Own the resolution of operational issues and ensure compliance with policies.
- Lead and mentor team members to enhance performance.
- Collaborate with cross-functional teams to improve service delivery.
- Prepare and present operational reports to senior management.
- Implement process improvements to enhance efficiency.
- Conduct training sessions for new hires.
- Ensure adherence to quality standards and best practices.
About this opening
Sopra Steria India is hiring a BPS - Voice Assistant Manager- in the Business Operations team based in Noida.
This role is fulltime, flexible, 3–6 years experience, ₹5 lakh–₹8 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Incident Management, Compliance, Dashboards, CAPA, Root Cause Analysis. Apply directly through UnoJobs to keep your application visible to Sopra Steria India without bouncing across multiple sites.
- Role
- BPS - Voice Assistant Manager-
- Department
- Business Operations
- Location
- Noida
- Work mode
- Flexible
- Experience
- 3–6 years
- Compensation
- ₹5 lakh–₹8 lakh per year
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