Client Service Associate · Panaji

Samarik Digital is seeking an organized and proactive Client Service Associate to oversee client relationships, coordinate digital deliverables, and drive customer satisfaction.

Key Responsibilities

• Serve as the dedicated day-to-day liaison between clients and cross-functional creative and marketing teams.
• Collect, review, and synthesize project briefs, requirements, and brand guidelines from incoming clients.
• Coordinate with internal execution teams to ensure project deliverables are delivered accurately and on schedule.
• Organize and facilitate regular client status calls, strategy sessions, and campaign review meetings.
• Create, maintain, and share detailed project timelines, milestone roadmaps, and action item logs.
• Monitor campaign metrics and prepare weekly, monthly, and quarterly performance reporting decks.
• Handle client inquiries, changes in scope, and service escalations with timely solutions and professionalism.
• Guide new clients through the onboarding journey to ensure a frictionless transition into active workflows.
• Maintain updated client records, meeting notes, and communication histories in internal CRM platforms.
• Identify potential upselling and cross-selling opportunities by understanding client business priorities and gaps.
• Conduct thorough quality reviews of marketing materials, designs, and copy before delivery to clients.