Social Media Escalation Intern · Bengaluru

Rupeek Fintech is offering an internship for a Social Media Escalation Intern to manage social media escalations and customer engagement across Rupeek's digital channels.

• Monitor social media channels for customer inquiries and escalations.
• Respond to customer queries and engage with the audience.
• Collaborate with the marketing team to develop social media strategies.
• Assist in creating content for social media platforms.
• Analyze social media metrics and report on performance.
• Stay updated with trends in social media and digital marketing.
• Support the team in executing social media campaigns.
• Participate in brainstorming sessions for content ideas.
• Help maintain brand voice and consistency across channels.
• Contribute to improving customer satisfaction through social media engagement.