Business Analyst Salesforce CR · Chennai

Business Analyst Salesforce CRM is a delivery-focused opportunity based in Chennai, India.

We're Hiring: Business Analyst Salesforce CRM -C2H Location: Chennai / Hyderabad (Hybrid) Experience: 5+ Years Last Date: 14-Aug-2026 Immediate Joiners Preferred . Required Skills: 37 years of experience as a Business Analyst Minimum 2+ years of experience on Salesforce CRM projects Strong knowledge of Salesforce Sales Cloud and/or Service Cloud Experience in requirements gathering, documentation, and business process modeling Familiarity with Agile methodologies and tools like Jira or Azure DevOps Excellent communication, stakeholder management, and presentation skills Ability to work with cross-functional teams in a fast-paced environment .

Key Responsibilities

• We're Hiring: Business Analyst Salesforce CRM -C2H Location: Chennai / Hyderabad (Hybrid) Experience: 5+ Years Last Date: 14-Aug-2026 Immediate Joiners Preferred
• Required Skills: 37 years of experience as a Business Analyst Minimum 2+ years of experience on Salesforce CRM projects Strong knowledge of Salesforce Sales Cloud and/or Service Cloud Experience in requirements gathering, documentation, and business process modeling Familiarity with Agile methodologies and tools like Jira or Azure DevOps Excellent communication, stakeholder management, and presentation skills Ability to work with cross-functional teams in a fast-paced environment
• Own day-to-day Business Analyst Salesforce CRM workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.
• Support audits, governance checks, or compliance requirements where process accuracy matters.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.