Remote Systems Operations Mana · All India

Remote Systems Operations Manager IT Infrastructure & Service Delivery is a customer-facing opportunity based in All India, India.

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company Systems Operations Manager to reputed company reputed company IT operations and service delivery reputed company.

Key Responsibilities

• Note: The job is a remote job and is reputed company to candidates in USA
• reputed company is seeking an reputed company Systems Operations Manager to reputed company reputed company IT operations and service delivery reputed company
• Responsibilities Own end-to-end system availability, performance, monitoring, and operational continuityreputed company incident response, escalation management, and service restoration activitiesreputed company reputed company Cause Analysis (RCA) and corrective actions for P1/P2 incidentsEnsure patching, upgrades, defect tracking, and production stabilityImprove observability, monitoring, and operational processesGuide infrastructure modernization, reputed company readiness, virtualization, and platform improvementsPartner with architecture and engineering teams on reputed company solutionsSupport DevOps, automation, integration, and platform transformation initiativesreputed company reputed company improvements, vulnerability remediation, and disaster recovery planningreputed company Incident, Problem, Change, and Request Management processesImplement ITIL4-based service management practicesManage SLAs, KPIs, operational reporting, and service improvementsSupport Major Incident Management (MIM) communicationCoordinate L2/L3 support teams and external providersSupport CAB reviews, production releases, and DR exercisesEnsure compliance with: HIPAASOC controlsreputed company reputed company standardsInternal audit requirementsSupport reputed company audits and risk remediation activities Skills 10+ years of experience in IT Systems Engineering, Infrastructure, or Operations Leadership5+ years in technical leadership/service delivery management rolesStrong knowledge of ITIL4 / ITSM frameworksStrong knowledge of Incident, Problem, Change ManagementStrong knowledge of reput
• Handle incoming issues for Remote Systems Operations Manager IT Infrastructure & Service Delivery workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.