Application Support Engineer · Ahmedabad

We are looking for a dedicated and detail-oriented Application Support Engineer to join our technical team in Ahmedabad, ensuring reliable uptime, smooth operations, and rapid resolution of software application issues.

Responsibilities

• Monitor application performance, uptime, and system health metrics on a daily basis.
• Identify, diagnose, and troubleshoot technical anomalies and application bugs reported by users.
• Execute database queries using SQL to investigate data inconsistencies and generate support reports.
• Log, track, and manage incident tickets throughout their lifecycle in alignment with defined SLAs.
• Analyze application and server logs to isolate root causes of software defects and system failures.
• Collaborate closely with software development and QA teams to escalate and resolve complex technical defects.
• Perform routine application deployments, configuration updates, and post-release sanity checks.
• Provide clear, prompt, and professional technical assistance and status updates to end-users and internal stakeholders.
• Document recurring application issues, troubleshooting steps, and standard operating procedures in knowledge base articles.
• Assist in testing software patches, hotfixes, and system updates prior to production rollout.
• Support data patch execution and basic operational scripting under senior guidance.
• Participate in shift rotations and on-call schedules to ensure continuous technical support.