Quality Analyst · Noida

InstaAstro is looking for a detail-oriented Quality Analyst to join its team in Noida. The role focuses on evaluating service quality, operational standards, and digital platform reliability to ensure superior user experience.

Key Responsibilities

• Perform regular quality audits on operational interactions and customer advisory sessions.
• Design, maintain, and execute comprehensive test scenarios and audit checklists.
• Identify process bottlenecks, service discrepancies, and platform defects with clear documentation.
• Log and track identified issues using issue-tracking platforms such as JIRA.
• Collaborate with operations and technical teams to resolve quality concerns and verify fixes.
• Assess customer-facing communications to verify adherence to brand standards and compliance guidelines.
• Analyze quality scorecards to spot recurring error patterns and recommend corrective actions.
• Participate in calibration sessions to ensure uniform evaluation standards across teams.
• Generate periodic quality performance dashboards and insight reports for management.
• Support training teams with operational audit findings to improve overall service quality.