NOC Operations Manager (St.Tho · Chennai

NOC Operations Manager (St.Thomas Mount) is a delivery-focused opportunity based in Chennai, India.

You will be responsible for leading engineers, ensuring high-quality service delivery, improving operational processes, and delivering exceptional customer outcomes across multiple client environments.This role requires a strong people leader who can build accountability, drive operational excellence, and create a customer-first culture.Key ResponsibilitiesTeam Leadership - Lead, mentor, and develop a team of Managed Services engineers by setting clear expectations, driving accountability, and fostering a high-performance culture. Coach team members, provide regular feedback, and proactively manage performance.Service Delivery - Own the day-to-day delivery of managed services across multiple customer environments.

Key Responsibilities

• You will be responsible for leading engineers, ensuring high-quality service delivery, improving operational processes, and delivering exceptional customer outcomes across multiple client environments.This role requires a strong people leader who can build accountability, drive operational excellence, and create a customer-first culture.Key ResponsibilitiesTeam Leadership - Lead, mentor, and develop a team of Managed Services engineers by setting clear expectations, driving accountability, and fostering a high-performance culture
• Coach team members, provide regular feedback, and proactively manage performance.Service Delivery - Own the day-to-day delivery of managed services across multiple customer environments
• Ensure services are delivered in line with SLAs, contractual commitments, and operational standards while maintaining high levels of customer satisfaction.IT Service Management - Drive the adoption and continuous improvement of ITIL-based service management practices, including Change, Patching, Backup, Monitoring, Availability, and Capacity Management to ensure reliable and efficient service delivery.What We're Looking For6+ years of experience in IT Operations, Service Delivery, or Managed Services and people management experience.Mandatory experience working in a Managed Services Provider (MSP).Experience managing multiple customer environments.Solid knowledge of ITIL and IT Service Management practices.Excellent leadership, communication, and stakeholder management skills.Strong problem-solving and decision-making abilities.Experience with Microsoft tec
• Own day-to-day NOC Operations Manager (St.Thomas Mount) workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.