International Voice Process Ex · Kolkata

Hird is hiring an International Voice Process Executive to support US healthcare operations by delivering professional customer and claims assistance.

Key Responsibilities

• Handle inbound and outbound international voice calls adhering to US healthcare operational standards.
• Communicate effectively with US-based healthcare providers, patients, and insurance representatives.
• Verify insurance eligibility, coverage details, and prior authorization requirements.
• Address inquiries related to healthcare claims, billing statements, and benefit structures.
• Document all call details, resolutions, and pending actions accurately in the tracking system.
• Maintain strict compliance with US healthcare privacy laws, including HIPAA regulations.
• Resolve customer complaints and escalate complex claims disputes to senior specialists.
• Achieve set performance metrics regarding call quality, handle time, and customer satisfaction.
• Follow standardized call scripts while maintaining clear pronunciation and active listening skills.
• Collaborate with team leads and quality analysts to continually improve service delivery.
• Participate in periodic training sessions to stay updated on US healthcare policy updates.