Opening for Customer Support ( · Mumbai City

Opening for Customer Support (Inbound calls) is a customer-facing opportunity based in Mumbai City, India.

We have an opening for customer support role for one of top insurance company located in Andheri East.   Please find below the attached Job Description for the same   Role:    Customer Support Executive     Experience:  Fresher     JD Attached.

Key Responsibilities

• We have an opening for customer support role for one of top insurance company located in Andheri East
•   Please find below the attached Job Description for the same   Role:    Customer Support Executive     Experience:  Fresher     JD Attached
•   We are looking for a Customer Support Executive to join our team
• Handle incoming issues for Opening for Customer Support (Inbound calls) workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.