Director – Customer Experience · Bengaluru
Excitel · Excitel
Explore more opportunities at Excitel. See all open roles.
Job highlights
Designation Offered
Director – Customer Experience
Job Role
CTO
Department
Customer Support
Job Type
Fulltime
Salary
24.00Lacs
Experience
10–12 years
Job Location
Bengaluru
Education
Bachelors/Undergraduate Degree
Posted by
Excitel
Posted On
26 May 2026
Valid until
25 Jul 2026
Skillset required
Job Description for Director – Customer Experience
A role-focused description with responsibilities, expectations, and qualifications for this opening.
Excitel is a leading telecommunications provider focused on delivering exceptional customer experiences.
Responsibilities:
- Design, develop and deploy Excitel’s customer experience strategy.
- Own and drive the overall Customer Experience (CX) strategy.
- Lead initiatives to improve Net Promoter Score (NPS) and overall customer satisfaction.
- Champion digital transformation and operational excellence.
- Build scalable processes and high-performing teams.
- Create the roadmap of service for the organization.
- Align customer segments' expectations and goals.
- Monitor and report on customer experience metrics.
- Collaborate with cross-functional teams to enhance customer engagement.
- Drive revenue growth through upsell and cross-sell strategies.
About this opening
Excitel is hiring a CTO in the Customer Support team based in Bengaluru.
This role is fulltime, flexible, 10–12 years experience, ₹18 lakh–₹24 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Customer Experience, Lifecycle Management, Revenue, Customer Satisfaction, Strategy. Apply directly through UnoJobs to keep your application visible to Excitel without bouncing across multiple sites.
- Role
- CTO
- Department
- Customer Support
- Location
- Bengaluru
- Work mode
- Flexible
- Experience
- 10–12 years
- Compensation
- ₹18 lakh–₹24 lakh per year
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