International Customer Support · Mohali

Position: International Customer Support Executive

Location: Mohali
Shift: Night Shift (Us Process)
Work Days: 5 Days (Saturday & Sunday Off)
Salary: 20,100 In-hand + 3,000 Night Shift Allowance + Performance-Based Incentives
Interview Venue: Cresta Kans, Sco 133, Second Floor, Sector 17, Panchkula, Haryana
Interview Date: 12th May 2025
Interview Timing: 2:00 PM to 6:00 PM

Role Overview

We are hiring customer-focused professionals for a leading international process. The selected candidates will be responsible for handling customer queries through voice and chat support, ensuring a seamless experience for clients based in the United States. The role demands excellent communication skills, a problem-solving attitude, and a commitment to service excellence.

Key Responsibilities

• Manage customer interactions via voice and chat in a professional and courteous manner
• Resolve product or service-related inquiries promptly and accurately
• Maintain a high level of customer satisfaction and service quality
• Escalate complex issues to the relevant department as per company protocols

Required Skills and Qualifications

• Excellent verbal and written communication skills in English
• Strong interpersonal and listening skills
• Basic computer literacy and familiarity with typing
• Ability to understand and communicate effectively with Us-based customers
• Graduate candidates preferred
• Final year students (Graduation 2025) may apply if they can provide original marksheets up to 5th semester (Btech: up to 7