Job: Service Portfolio Account · Bengaluru

Job: Service Portfolio Account Leadership Associate Director Job Number: R00357941 Posted within last 24 hours is a customer-facing opportunity based in Bengaluru, India.

Job: Service Portfolio Account Leadership Associate Director Job Number: R00357941 Posted within last 24 hours Job description We are seeking a new talent to lead our Account Management team and Residential Services where you will have the opportunity to lead our Residential Offering within Accenture Credit Services. As the Service Account Lead Associate Director - Residential Offering Lead, you will be responsible for managing client dedicated teams providing a full scope of Residential

Key Responsibilities

• Job: Service Portfolio Account Leadership Associate Director Job Number: R00357941 Posted within last 24 hours Job description We are seeking a new talent to lead our Account Management team and Residential Services where you will have the opportunity to lead our Residential Offering within Accenture Credit Services
• As the Service Account Lead Associate Director - Residential Offering Lead, you will be responsible for managing client dedicated teams providing a full scope of Residential
• Handle incoming issues for Job: Service Portfolio Account Leadership Associate Director Job Number: R00357941 Posted within last 24 hours workflows with urgency, structure, and a clear customer-first mindset.
• Diagnose problems methodically and resolve incidents with minimal repeat effort.
• Coordinate with engineering, product, operations, or client teams when escalations require deeper investigation.
• Maintain accurate records of issues, workarounds, and permanent fixes in shared systems.
• Identify recurring failure patterns and propose practical improvements to reduce support volume.
• Communicate status updates clearly so customers and internal stakeholders understand progress and next steps.
• Validate resolutions carefully before closure to protect quality and trust.
• Contribute to help content, knowledge bases, and internal playbooks that improve team responsiveness.
• Spot edge cases, process gaps, or product issues and escalate them with useful context.
• Balance responsiveness with prioritization when multiple tickets or escalations land simultaneously.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Strong troubleshooting ability and a calm, structured approach to issue resolution.
• Excellent written and verbal communication with a customer-first mindset.
• Ability to prioritize effectively and maintain quality while handling multiple issues.
• Comfort working with internal teams to resolve escalations and close knowledge gaps.
• Strong documentation habits and attention to recurring problem patterns.

Applications should be submitted through the listed apply link.