Regional Customer Service Mana · Pune
Agoda · Agoda
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Designation Offered
Regional Customer Service Mana
Job Role
Customer Service Agent
Department
Customer Support
Job Type
Fulltime
Salary
12.00Lacs
Experience
6–10 years
Job Location
Pune
Education
Bachelor's Degree
Posted by
Agoda
Posted On
31 May 2026
Valid until
30 Jul 2026
Skillset required
Job Description for Regional Customer Service Mana
A role-focused description with responsibilities, expectations, and qualifications for this opening.
About Agoda: At Agoda, we bridge the world through travel. Our story began in 2005, and today we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries.
Key Responsibilities:
- Oversee customer service operations for the English team.
- Ensure high-quality service delivery across multiple channels.
- Develop and implement customer service strategies.
- Monitor team performance and provide coaching as needed.
- Collaborate with other departments to resolve customer issues.
- Analyze customer feedback to improve service processes.
- Manage staffing and scheduling for the customer service team.
- Train and onboard new customer service representatives.
- Prepare reports on service metrics and team performance.
- Foster a customer-centric culture within the team.
About this opening
Agoda is hiring a Customer Service Agent in the Customer Support team based in Pune.
This role is fulltime, flexible, 6–10 years experience, ₹8 lakh–₹12 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include Curiosity. Apply directly through UnoJobs to keep your application visible to Agoda without bouncing across multiple sites.
- Role
- Customer Service Agent
- Department
- Customer Support
- Location
- Pune
- Work mode
- Flexible
- Experience
- 6–10 years
- Compensation
- ₹8 lakh–₹12 lakh per year
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