Scrum Master · Chennai

Roles & Responsibilities:

• Expected to be an SME.

• Collaborate and manage the team to perform.

• Responsible for team decisions.

• Engage with multiple teams and contribute on key decisions.

• Expected to provide solutions to problems that apply across multiple teams.

• Facilitate communication between team members and stakeholders to ensure alignment on project goals.

• Support the team in identifying areas for improvement and implementing best practices.

Professional & Technical Skills:

Must To Have Skills:

• Proficiency in ServiceNow IT Service Management.

• Experience with Agile methodologies and frameworks such as Scrum and Kanban.

• Strong understanding of team dynamics and conflict resolution techniques.

• Ability to utilize metrics and data to drive team performance and decision-making.

• Experience in coaching and mentoring teams to enhance their Agile practices. Additional Information:

• The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.

• This position is based at our Bengaluru office.

• A 15 years full time education is required.