Technical Support Engineer Jobs in India
A Technical Support Engineer troubleshoots complex technical issues for customers and internal teams, combining deep product knowledge with problem-solving skills to resolve escalated problems efficiently. They serve as the critical link between users experiencing issues and the engineering teams who build the products.
With India's SaaS ecosystem growing rapidly and global companies establishing support centers across the country, Technical Support Engineers with strong debugging skills and customer empathy are in high demand.
What Does a Technical Support Engineer Do?
- Diagnosing and resolving complex technical issues (L2/L3 support)
- Troubleshooting APIs, integrations, and system configurations
- Analyzing logs, metrics, and traces to identify root causes
- Writing and maintaining technical documentation and runbooks
- Collaborating with engineering teams on bug reports and feature requests
- Managing support tickets with SLA adherence
- Conducting customer calls for complex issue resolution
- Contributing to knowledge bases and self-service resources
Skills Required
- Technical: Linux, networking (TCP/IP, DNS, HTTP), REST APIs
- Debugging: Log analysis, database queries (SQL), monitoring tools
- Programming: Python or Bash scripting for automation
- Tools: Jira, Zendesk, Datadog/Grafana, Git
- Communication: Clear written and verbal explanations for both technical and non-technical audiences
- Problem Solving: Systematic debugging methodology, root cause analysis
Technical Support Engineer Salary in India
- Entry-level (0-2 years): INR 4-8 lakhs per annum
- Mid-level (3-5 years): INR 8-16 lakhs per annum
- Senior (5+ years): INR 16-28 lakhs per annum
- Support Lead/Manager: INR 25-40 lakhs per annum
Technical Support Engineer Opportunities Across India
- Technical Support Engineer Jobs in Bangalore
- Technical Support Engineer Jobs in Hyderabad
- Technical Support Engineer Jobs in Pune
- Technical Support Engineer Jobs in Chennai
- Technical Support Engineer Jobs in Mumbai
- Technical Support Engineer Jobs in Noida
Find Technical Support Roles on UnoJobs
At UnoJobs, we connect support professionals with companies that value technical excellence. Whether you're starting in L1 support or ready for a senior L3 role, explore opportunities matched to your skills.