Associate - Back Office · Visakhapatnam

WNS Global Services is a leading business process management company delivering strategic solutions to global clients across diverse industries.

Key Responsibilities

• Execute back-office transaction processing and data entry tasks with high precision and adherence to SLAs.
• Review, verify, and validate customer documents and records against established operating criteria.
• Manage database updates, account maintenance, and electronic filing within internal enterprise tools.
• Identify and flag missing information, transactional discrepancies, or suspicious records for supervisor review.
• Generate periodic operational reports using Microsoft Excel and document management systems.
• Maintain strict confidentiality of sensitive business, customer, and transactional data at all times.
• Ensure daily production volumes meet assigned quality benchmarks and turnaround timelines.
• Collaborate with quality assurance teams to resolve process deviations and improve operational efficiency.
• Follow client-specific compliance standards, workflow protocols, and regulatory guidelines.
• Participate actively in regular process refresher training and skill development programs.