Quality Consultant - Metrics C · Pune

Tech Mahindra is looking for a Quality Consultant to join the Metrics Council and support organizational process quality and analytics.

Key Responsibilities

• Collect, aggregate, and analyze quality metrics across various enterprise delivery projects.
• Assist in preparing organizational quality dashboards, KPI scorecards, and management reports.
• Monitor compliance with standard operating procedures and software quality framework benchmarks.
• Participate in internal audits and quality assessments to identify process gaps and operational risks.
• Collaborate with delivery teams to establish baseline quality performance indicators.
• Support root cause analysis initiatives and track corrective and preventive actions (CAPA).
• Facilitate the implementation of quality management systems and process improvement methodologies.
• Maintain organized documentation and repositories for organizational process metrics.
• Help automate repetitive quality data tracking and reporting workflows.
• Engage in stakeholder review meetings to communicate quality findings and performance trends.