Customer Success Group – Senio · Bengaluru

TeamLease Services Limited is seeking a Senior Executive for the Customer Success Group to manage end-to-end payroll operations, client relationships, and statutory compliance within the staffing division.

Key Responsibilities

• Process offer letters and ensure accurate employee onboarding documentation.
• Manage full and final settlements (FnF) for exiting associates accurately.
• Handle payroll inputs including LOP, RLOP, earnings, deductions, and salary revisions.
• Independently manage payroll operations for 10 to 15 assigned client accounts.
• Maintain compliance and basic knowledge of PF, ESIC, Professional Tax (PT), and LWF.
• Follow up proactively with clients for monthly payroll inputs, invoices, and clarifications.
• Resolve client and associate queries within established Turnaround Time (TAT) metrics.
• Generate official letters including experience, relieving, warning, and termination letters.
• Calculate gratuity, statutory bonuses, and other employee separations accurately.
• Prepare periodic MIS reports and maintain payroll audit trails.