WERE HIRING | OPERATIONS MANAG · Faridabad

Location: Faridabad
Openings: 2

Job Title
Operations Manager After-Sales Service / Complaint Handling

Key Skills

• Strong customer complaint handling & resolution skills
• Good communication and clear articulation
• Basic English communication skills
• Ability to handle multiple tasks simultaneously
• Comfortable working with multiple CRM software/tools
• Strong coordination and follow-up skills
• Ability to manage and coordinate field technicians
• Quick learner with a problem-solving approach
• Good team management & task allocation skills
• Basic knowledge of quotation preparation
• Ability to manage payment collection & follow-ups

Key Responsibilities / KRAs

1. Handle all IVR complaints and installation-related queries.
2. Efficiently manage and resolve customer complaints within defined timelines.
3. Coordinate with field technicians and assign daily duties.
4. Monitor technician activities and ensure timely completion of assigned tasks.
5. Manage payment collection and coordinate with customers/field teams.
6. Maintain proper records and updates in CRM software.
7. Prepare basic quotations as required.
8. Coordinate between customers, technicians, and internal teams for smooth service operations.
9. Ensure proper follow-up on pending complaints, installations, and service requests.
10. Handle multiple operational activities while maintaining service quality
11. Candidate Profile
12. Candidate should be multitasking and quick to learn.
13. Should have good communication skills with clear articulation.
14. Basic English is sufficient, provided the candidate can communicate clearly.
15. Should be comfortable working on different CRM platforms.
16. Prior experience in after-sales service, complaint handling, customer support, or service ope