Customer Service Manager - Ora · Bengaluru

Oracle Hospitality delivers technology solutions for hotels, resorts, casinos, cruise lines, restaurants, and food & beverage businesses worldwide. The Oracle Hospitality Support team provides 24x7 post-sales support for mission-critical hospitality platforms including OPERA PMS.

Key Responsibilities

• Manage customer support operations for Oracle Hospitality products and services.
• Build and maintain long-term relationships with hospitality customers.
• Drive customer success and ensure high service quality standards.
• Support customers using OPERA PMS and related hospitality platforms.
• Coordinate issue resolution with technical and product teams.
• Monitor support performance metrics and service delivery outcomes.
• Handle escalations for critical customer incidents.
• Ensure timely communication and updates to stakeholders.
• Collaborate with global support teams to deliver 24x7 coverage.
• Identify opportunities for operational improvements and process optimization.
• Support customer onboarding and post-implementation activities.
• Maintain strong domain expertise in hospitality technology solutions.