Technical Support Specialist · Chennai

Your responsibilities

• Provide expert technical support for incident, problem, and change management across IT network technologies.

• Analyze and resolve production network issues while coordinating with cross-functional technical teams.

• Administer service requests and execute network changes for escalated or priority incidents.

• Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.

• Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.

• Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.

• Mentor junior team members and provide technical guidance in network security practices.

• Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.

Your skills and experience

You have:

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with

• 10+ years of experience in network services and operation management in complex environments

• Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies

• Hands-on experience with FortiGate Firewalls and proxy solutions

• Experience with Zscaler SASE solutions and support

• Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS

• It would be nice if you also had:

• Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)

• Knowledge of scripting and automation tools for network management

• Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies

More information

• Some of our benefits:

• Flexible and hybrid working schemes

• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)

• Life insurance to all employees to provide peace of mind and financial security

• Well-being programs to support your mental and physical health

• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)

• Employee Growth Solutions to support your personalized career & skills development

• Diverse pool of Coaches & Mentors to whom you have easy access

• A learning environment which promotes personal growth and professional development - for your role and beyond