APS Engineer, CX · Pune
NiCE · NiCE
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Job highlights
Designation Offered
APS Engineer, CX
Job Role
APS Engineer, CX
Department
Engineering
Job Type
Fulltime
Salary
8.00Lacs
Experience
1–3 years
Job Location
Pune
Education
Bachelors/Undergraduate Degree, Diploma/Certifications
Posted by
NiCE
Posted On
21 May 2026
Valid until
20 Jul 2026
Skillset required
Job Description for APS Engineer, CX
A role-focused description with responsibilities, expectations, and qualifications for this opening.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win.
Responsibilities:
- Monitor and resolve alarms and events for NICE Solutions.
- Identify and troubleshoot incidents in a timely manner.
- Manage incident, problem, and change management processes.
- Provide technical support for telephony and VOIP systems.
- Document incidents and resolutions for future reference.
- Collaborate with cross-functional teams to enhance service delivery.
- Participate in root cause analysis for recurring issues.
- Stay updated on NICE Solutions and industry best practices.
- Assist in training junior team members.
- Contribute to continuous improvement initiatives.
About this opening
NiCE is hiring a APS Engineer, CX in the Engineering team based in Pune.
This role is fulltime, flexible, 1–3 years experience, ₹5 lakh–₹8 lakh per year—matched against UnoJobs' verified employer data.
Skills evaluated for this opening include CISCO, Incident Management, Change Management, Windows, Troubleshooting. Apply directly through UnoJobs to keep your application visible to NiCE without bouncing across multiple sites.
- Role
- APS Engineer, CX
- Department
- Engineering
- Location
- Pune
- Work mode
- Flexible
- Experience
- 1–3 years
- Compensation
- ₹5 lakh–₹8 lakh per year
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