Business Analyst - Agile, CRM · Mumbai City

Business Analyst - Agile, CRM is a delivery-focused opportunity based in Mumbai City, India.

Business Analyst will be responsible for driving key technology initiatives across the Loan Origination System (LOS) and LSQ (CRM) platforms. impact assessment.Project Execution Across LOS & LSQ (CRM) : - Lead end-to-end execution of all enhancements or new module development across LOS and LSQ.- Coordinate with technology teams on solution design, effort estimation, timelines, and development progress.- Ensure interdependencies between modules (credit, ops, sales, etc.) are mapped and managed proactively.Stakeholder Management : - Engage with Credit, Operations, Risk, Sales, Compliance and other teams to validate requirements and incorporate their feedback.- Conduct regular project updates, align decisions, and obtain sign-offs at key stages.- Serve as the primary bridge between business users and technology.Testing, UAT & Go-Live Readiness : - Create UAT test cases and manage end-to-end testing for all LOS/ LSQ releases.- Validate that delivered features match business needs and close all gaps before deployment.- Drive go-live planning, communication, training material creation, and rollout execution.Adoption, Training & Monitoring : - Prepare process notes, SOPs, and training modules for end users.- Conduct training sessions for business teams and ops/credit users.- Track post-go-live adoption, usage metrics, user feedback, and ensure continuous improvement.Governance & Compliance : - Ensure all re

Key Responsibilities

• Business Analyst will be responsible for driving key technology initiatives across the Loan Origination System (LOS) and LSQ (CRM) platforms
• impact assessment.Project Execution Across LOS & LSQ (CRM) : - Lead end-to-end execution of all enhancements or new module development across LOS and LSQ.- Coordinate with technology teams on solution design, effort estimation, timelines, and development progress.- Ensure interdependencies between modules (credit, ops, sales, etc.) are mapped and managed proactively.Stakeholder Management : - Engage with Credit, Operations, Risk, Sales, Compliance and other teams to validate requirements and incorporate their feedback.- Conduct regular project updates, align decisions, and obtain sign-offs at key stages.- Serve as the primary bridge between business users and technology.Testing, UAT & Go-Live Readiness : - Create UAT test cases and manage end-to-end testing for all LOS/ LSQ releases.- Validate that delivered features match business needs and close all gaps before deployment.- Drive go-live planning, communication, training material creation, and rollout execution.Adoption, Training & Monitoring : - Prepare process notes, SOPs, and training modules for end users.- Conduct training sessions for business teams and ops/credit users.- Track post-go-live adoption, usage metrics, user feedback, and ensure continuous improvement.Governance & Compliance : - Ensure all re
• Own day-to-day Business Analyst - Agile, CRM workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.
• Support audits, governance checks, or compliance requirements where process accuracy matters.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.