Data Operations Manager · Mumbai City

Data Operations Manager is a delivery-focused opportunity based in Mumbai City, India.

This role involves managing a team of managers and vendor staff, ensuring accurate loan verification, driving process improvements, and maintaining compliance with internal policies and regulatory standards. The manager will lead initiatives to enhance operational efficiency, reduce FTNRs (First Time Not Right), and support data-driven decision-making through robust analysis and reporting.

Key Responsibilities

• This role involves managing a team of managers and vendor staff, ensuring accurate loan verification, driving process improvements, and maintaining compliance with internal policies and regulatory standards
• The manager will lead initiatives to enhance operational efficiency, reduce FTNRs (First Time Not Right), and support data-driven decision-making through robust analysis and reporting
• Key ResponsibilitiesPrimary ResponsibilitiesOversee retail operations for unsecured loan verification in line with defined processes.Manage a team comprising internal managers and vendor staff, ensuring optimal performance.Conduct product quality analysis and report findings to stakeholders; organize training sessions as needed.Monitor and manage vendor SLAs and performance dashboards.Ensure regular training for the team on policy and process updates to improve accuracy and reduce FTNRs.Lead FTNR root cause analysis, reduction initiatives, and ground-level team training.Utilize advanced Excel and other data analysis tools to support operational insights.Prepare and manage MIS reports for various stakeholders.Deliver BAU (Business As Usual) activities within defined timelines and with minimal supervision.Identify and implement process improvement opportunities within the team.Drive best practices to enhance quality and turnaround time (TAT).Ensure efficient and compliant delivery of banking services, aligned with regulatory and internal standards.Act as a Level 3 or Super Checker for financial and critical transactions/service requests.Serve as a Subject Matter Expert (SME) for the managed operational area.Contribute individually to specialized activities and processes.Secondary ResponsibilitiesEnsure compliance and resolve complex queries.Liaise with Product, Compliance
• Own day-to-day Data Operations Manager workflows with a focus on throughput, control, and process clarity.
• Track operational execution closely and intervene early when bottlenecks or exceptions emerge.
• Coordinate across teams to keep dependencies moving and stakeholders informed.
• Review reports, data, or reconciliations to identify gaps, risks, and corrective actions.
• Standardize repeatable processes and improve documentation so work is easier to execute reliably.
• Resolve escalations with urgency while preserving process integrity and service quality.
• Maintain clear records of outcomes, blockers, and action items for operational visibility.
• Partner with managers and functional teams to improve workflow design and turnaround times.
• Use operational metrics to prioritize improvement efforts and measure changes over time.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in operations, commerce, business, or a related field.
• Strong analytical thinking with the ability to work through ambiguity and operational bottlenecks.
• Excellent coordination, communication, and stakeholder-management skills.
• Comfort working across data, process, and execution details to improve throughput.
• Strong ownership mindset with attention to detail and follow-through.
• Ability to balance process discipline with fast-moving business needs.

Applications should be submitted through the listed apply link.