Customer Experience Engineer · Pune

Hevo is a data integration platform that helps businesses manage their data efficiently.

Responsibilities:

• Drive customer experience initiatives.
• Provide technical support to customers.
• Gather and analyze customer feedback.
• Collaborate with product teams to enhance user experience.
• Conduct customer training and onboarding sessions.
• Monitor customer satisfaction and success metrics.
• Assist in troubleshooting and resolving customer issues.
• Document customer interactions and solutions.
• Build strong relationships with customers.
• Stay updated on product features and updates.