Escalation Engineer · Bengaluru

Escalation Engineer is a delivery-focused opportunity based in Bengaluru, India.

As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Key Responsibilities

• As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform
• This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location
• Here, impact in your role matters more than title and trust is built on results
• Design, build, and improve software systems that support the goals of the Escalation Engineer function.
• Translate product or business requirements into clean, maintainable technical solutions.
• Write high-quality code with appropriate testing, code review, and documentation discipline.
• Collaborate with product, design, QA, and peer engineers to deliver reliable releases.
• Investigate bugs, performance issues, and production risks with a strong root-cause mindset.
• Improve system reliability, observability, and maintainability through thoughtful engineering decisions.
• Contribute to architecture and implementation discussions with pragmatic technical trade-offs.
• Break down complex work into clear milestones and communicate status transparently.
• Refactor and simplify existing code where it improves long-term velocity and quality.

Preferred Qualifications

• Bachelor's degree or equivalent practical experience in computer science, engineering, or a related field.
• Strong coding fundamentals with attention to reliability, performance, and maintainability.
• Experience working with code reviews, testing practices, and collaborative delivery workflows.
• Ability to break down ambiguous problems into clear technical solutions.
• Comfort partnering with cross-functional teams in iterative product or platform environments.
• Strong debugging, communication, and ownership skills across the software lifecycle.

Applications should be submitted through the listed apply link.