Incident Operations Engineer L · Hyderabad

Role Purpose

As an Incident Operations Engineer Lead, you will support the day-to-day execution of Wise’s incident management processes. This is an exciting opportunity for someone eager to learn how a global fintech handles service disruptions. You will act as the "control room" for incidents, ensuring technical teams are connected, stakeholders are updated, and every lesson learned is documented.

Key Responsibilities

• Manage incident response processes and ensure timely resolution.
• Coordinate with technical teams during incidents.
• Document incident reports and lessons learned.
• Analyze incident trends and propose improvements.
• Train team members on incident management protocols.
• Communicate updates to stakeholders effectively.
• Ensure compliance with regulatory requirements.
• Develop incident management metrics and reporting.
• Facilitate post-incident reviews and action plans.
• Support the continuous improvement of incident management processes.