Workforce Management Lead · Bengaluru

Wise is a leading financial technology company focused on providing seamless money transfer services. We are looking for a Workforce Management Lead to join our team.

Key Responsibilities:

• Manage workforce planning and scheduling.
• Analyze call volume trends and adjust staffing accordingly.
• Collaborate with team leaders to optimize resource allocation.
• Monitor and report on workforce performance metrics.
• Develop strategies to enhance operational efficiency.
• Support training initiatives for workforce management tools.
• Ensure compliance with labor regulations.
• Assist in budget forecasting for workforce needs.
• Identify opportunities for process improvements.
• Engage with stakeholders to align workforce strategies.