Technical Support Engineer · Bengaluru

Wise Hyderabad India is a leading player in the Financial Technology sector, focused on providing innovative solutions.

Responsibilities:

• Provide technical support to customers and clients.
• Diagnose and troubleshoot technical issues.
• Assist in the implementation of software solutions.
• Document support processes and solutions.
• Collaborate with engineering teams to resolve issues.
• Train customers on product usage and features.
• Monitor support tickets and ensure timely resolution.
• Gather customer feedback for product improvements.
• Participate in team meetings and training sessions.
• Stay updated with product knowledge and industry trends.