Customer Support Team Lead · Bengaluru

Wise Hyderabad India is seeking a Customer Support Team Lead in Bengaluru.

• Lead and manage the customer support team.
• Ensure high-quality service delivery to customers.
• Develop training programs for team members.
• Monitor team performance and provide feedback.
• Handle escalated customer issues effectively.
• Collaborate with other departments to improve processes.
• Analyze customer feedback and implement improvements.
• Prepare reports on team performance metrics.
• Assist in recruitment and onboarding of new staff.
• Stay updated on product knowledge and industry trends.