Customer Support Specialist (F · Bengaluru

Wise is a leading financial technology company focused on providing seamless payment solutions.

Responsibilities:

• Provide customer support via email, chat, and phone.
• Assist customers with inquiries and issues related to services.
• Communicate effectively in French and English.
• Document customer interactions and feedback.
• Collaborate with other teams to resolve customer issues.
• Identify trends in customer inquiries and suggest improvements.
• Participate in training sessions to enhance product knowledge.
• Support the development of customer support materials.
• Maintain a positive and professional demeanor.
• Contribute to team goals and performance metrics.